Numerous studies point out the possible health hazards from low-frequency electromagnetic fields (EMFs). Originally, the fields of greatest concern were those given off by overhead power line transformers. New evidence suggests that this really isn’t the case. It appears that the ELF (extremely low-frequency) magnetic fields given off by many household appliances and computer monitors can be of sufficient strength to be considered potentially hazardous. Although how ELF fields affect biological tissue is still not exactly known, it has been unequivocally shown that cells are affected. The best research to date shows that a cell’s membrane, or receptor molecules in the membrane, is sensitive to extremely weak low-frequency magnetic fields. As studies progress, more information will be forthcoming. Here are some studies that have shown the potential hazards of ELF fields:

  • In 1972, Soviet researchers linked electromagnetic fields with low grade health problems such as fatigue and headaches.
  • In 1977, Robert Becker, physician and biophysicist, Andrew Marino, testified before the New York State Public Service Commission about the results of their experiment that showed negative health effects due to exposure to ELF fields.
  • In 1990, David Savitz, an epidemiologist at the University of North Carolina, determined through a study that pregnant woman who used electric blankets have children who have a 30% increased risk of cancer as compared to children whose mothers didn’t use electric blankets.
  • The ChiliPad Cube™ has no wires in or on top of the bed that can generate a magnetic field. The Chili Technology solution is low-voltage appliance without ELF that creates the warmth of the electric blanket and minimizes the hazards.

Excerpts from “Popular Electronics” March 1993, The National Institute of Environmental Health Sciences (NIEHS) Web site has information about EMFs and cancer, as well as information and publications related to the EMF Research and Public Information Dissemination (RAPID) Program.

Condensation is a likely reason for a situation where you would moisture felt on your ChiliPad. Condensation is naturally occurring on a surface that is cooler than the surrounding temperature with a relative high humidity. The dew point (when moisture occurs can be calculated with the temperature and relative humidity (for the techies go to to check it out). Once the dew point is reached moisture will form around the tubes. A differential of any more than 20 degrees F between the air temperature and the control unit temperature setting in summer can often result in condensation. A solution for this issue is to adjust the control unit setting up a few degrees and ensure your room is climate controlled. To dry your pad, turn your control unit up to about 85 degrees and let it run for about an hour.

How do I know if condensation is the culprit? Turn your Cube to a Hi and let it run for an hour- If the pad still gets wet give us a call.

This cleaning will remove any residue that may have accumulated in your pad. We recommend this cleaning every 3 months with regular use, as well as before and after storage of your ChiliPad
The process:

  • Empty the water in your unit/Cube (remember that you never want to store your unit/Cube with water in it).
  • Add 1/2 cup of Hydrogen Peroxide to the unit/Cube.
  • Fill the remainder of the water reservoir with distilled water.
  • Run unit/Cube on a hot setting with the cap off for about 6-8 hours. Be sure the unit/Cube is higher than the pad to ensure the water doesn’t spill out the top of the unit/cube as you will have the cap off.
  • Wipe off any residue that may rise to the top throughout the process.

Failure to care for and perform routine cleaning and maintenance will void your warranty.

Please feel free to contact our Customer Service staff with questions or concerns regarding your Chili Technology products.

How do I clean and care for my Chili Control Unit?

Recommendations for keeping your Chili Technology system running efficiently for years of great sleep:

Cleaning Tips

  • Periodically add one cap full of hydrogen peroxide into the reservoir to keep the circulation system clean. Procedure: Set temperature to 75 degree F. Remove the reservoir cap, and add the Hydrogen Peroxide. LEAVE THE RESERVOIR CAP OFF. The Hydrogen Peroxide will react with the dirt or other foreign particles to clean the system. Once the reaction has stopped (bubbles no longer form), replace the cap, reset the temperature to your desired sleep temperature and enjoy.
  • Periodically remove and clean dust screen at the intake vent under the handle (for PLS Control Units ONLY)
  • For all units you can use a can of compressed air to blow in around side vents. (For the PLS control you can blow the top vent as well)
  • IMPORTANT: If you have added any other substance to your water reservoir previously (such as vinegar), please flush the system before adding hydrogen peroxide.

How Do I Wash/Clean My Pad?

  • The mattress pads are machine washable on a frontload washing machine. Please secure the extension tail with a rubber band or other means to minimize the risk of it flailing in the spin cycle and causing damage to the male connector. After securing the tail put your washing machine on a gentle cycle and cold water only. Dry on a delicate no heat cycle or air dry.

Operational Tips

  • Insure there is ample space around the Control Unit/Cube for ventilation. The Control Unit/Cube utilizes fresh air to cool the electronics, so sufficient air is necessary for optimal performance and long life of your system. Clearance of 24 inches on all sides is recommended. *** Do Not put your control unit under your bed*** as this will significantly restrict the airflow to the unit.
  • Frequently inspect the connection tubes to insure there are no kinks or restrictions that may prevent free flow of the water through your system.

Please feel free to contact our Customer Service staff with questions or concerns regarding your Chili Technology products.

Failure to care for and perform routine clean and maintenance will void your warranty.

Our goal is to have satisfied, lifelong Chili users. For more detailed information regarding our warranty, please read our full warranty.

We offer a 90-day satisfaction guarantee.

After sleeping on your ChiliPad for a full 90 days, if for any reason you are not satisfied with the performance of the system you can return the product for a full refund minus the cost of shipping.

We offer a two year manufacturer’s warranty.

We also offer a two-year manufacturer’s warranty on the Cube. If your Cube malfunctions within the first two years, just ship it to us and we will complete a full diagnostic repair before shipping it back to you. After two years, your repairs can be completed for an out-of-warranty fee.

In order to bring you a more efficiently cooling product we need to ensure there is a strong sealed connection from the Cube to the pad connector. Please see the video to connecting your tube to your Cube.

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